Sri Lanka has officially moved to a fully digital motor insurance card system, replacing traditional plastic cards issued by insurance companies.
Officials said the new system came into effect from May 1, with all 14 insurance companies now issuing digital insurance cards instead of physical plastic cards.
Under the new process, vehicle owners purchasing insurance policies will receive a link or QR code connected to a digital insurance card.
Authorities said police officers have also been provided with a dedicated digital verification system, allowing them to instantly check whether a vehicle has valid insurance coverage during roadside inspections.
Officials noted that around six million plastic insurance cards were previously issued annually, contributing to environmental waste.
“With this digital system, we can stop large-scale use of plastic cards and reduce environmental impact,” officials said.
Vehicle owners can access their insurance cards through mobile apps, web interfaces, SMS links, or even printed QR codes if needed.
Authorities also announced that a National Motor Insurance Database has now been established, enabling real-time verification of insurance validity.
The “1338” hotline has been introduced as the National Verification Hotline, with services available through calls, SMS and IVR options for policy verification.
Officials said the digital system has significantly improved the efficiency of roadside vehicle inspections, allowing police officers to quickly determine whether a vehicle has valid insurance documentation. (Newswire)
Verification can be carried out through three methods:
• Dialling the USSD code *1338#
• Sending the vehicle or insurance number via SMS to 1338
• Calling the hotline 1338 for direct assistance
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