The Commercial Bank team with the awards received.
The corporate website of the Commercial Bank of Ceylon has won twin Golds as the Overall Winner and the Best Banking and Finance website in Sri Lanka at the 2023 BestWeb.lk competitionconductedby the LK Domain Registry.
This is the second consecutive year that Commercial Bank won the top award in its category of business.
The extensive criteria used to grade websites for the BestWeb.lk awards consider a wide array of technical aspects as well as quality aspects that encompass functionality, ease of use, conformance and compliance with industry standards and protocols, performance efficiency, security and privacy, design aesthetics, content quality and the quality of interaction with users. The 13th edition of the BestWeb.lk awards presentation was held on August 9, at Monarch Imperial.
Commercial Bank’s Deputy General Manager – Retail Banking and Marketing, Hasrath Munasinghe said: “It is exhilarating to see the extremely valuable role our website now plays in promoting inclusivity in addition to convenience. There was a time when websites were used by an exclusive group of tech-savvy customers. Today, with trilingual access, enhanced user-friendliness and wide-spectrum functionality, our website has become an indispensable resource for millions of people. The endorsement the LK Domain Registry with the overall Gold award is therefore particularly significant.”
The Commercial Bank website annually averages 6.8 million visits, 2.6 million users, 11 million page views and organic search traffic of 4.8 million. It was relaunched in 2021 with features such as trilingual access to content, ultra-smooth interface with interactive multimedia material, enhanced navigation, experience-customisation, smarter search options and tools, and resources that make it extra user-friendly and informative.
These factors were considered by the panel of judges comprising of ICT Industry experts including academics, professionals and business leaders, whojudged the websites on technological expertise, creativity, qualityof design, quality and quantity of content, interactivity, community purpose, mobile compatibility and compliance with standards. During the final phase of the competition, the public was invited to cast votes via the organiser’s official website.
Metrics such as completeness, navigation and performance were included under the Technical criteria, while overall qualityof website design including site architecture, navigation ease, consistency and user-friendliness, and quality ofindividual page design based on overall aesthetics and professionalism factored under the Design criteria.
Meanwhile, the interactivity of the websites was judged based on the quality of interaction they incite with users, and privacy and security features. Multilingual websites in Unicode standards qualified under the ‘Community Purpose’ criteria.
Further, entries were awarded bonus points for features such as multilingual access, accessibility for disabled persons, use of latest technology, and social media integration, and were penalised for copyright violations. All websites registered under the .lk domain were eligible to enter the competition.
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