HNB General Insurance was adjudged the “Most Customer-Centric General Insurance Brand in Sri Lanka” by the Global Brads Magazine for its initiatives and efforts to prioritize the needs preferences of its valuable customers and winning their trust by maintaining exceptional service standards.
Throughout the years, HNBGI has strategically blended the use of technology and customer-centric service levels to redefine the general insurance landscape in the country. The introduction of innovative solutions such as the Claimee, an online portal for seamless claims settlements, the revamped online presence with a fully responsive website, making it easier for customers to access information and services,along with the timely upgrade of products that cater to the needs of the policyholders like MotorGuard “03 in 01” has earned HNBGI this well-deserved recognition.
“Every aspect of our business at HNB General Insurance has always been centered around our customers. We are extremely proud of being recognized as the ‘Most Customer-Centric General Insurance Brand in Sri Lanka’ by Global Brands Magazine,” said Sithumina Jayasundara, CEO of HNB General Insurance.
“This accolade is a testament to our continuous efforts to make insurance simpler, more accessible and importantly more responsive to the needs of our policyholders.”
Dinesh Yogaratnam, Chief Marketing Officer, stated, “Our continuous efforts in upholding positive customer experiences have certainly paved the way for business growth as well as previously receive global recognitions like the ‘Best General Bancassurance Provider’ in Sri Lanka, which further highlights our commitment to excellence in serving policyholders.”
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