N-able, together with its strategic partner BUSINESSNEXT, hosted an exclusive executive briefing on the 8th of July at Cinnamon Life Colombo, bringing together senior leaders from Sri Lanka’s banking sector to explore how AI, intelligent CRM, and digital engagement are transforming the future of banking. Titled “The Customer Imperative: Securing Banking’s Future Through Customer-Centric Transformation,” the event highlighted how financial institutions can leverage technology and customer intelligence to build stronger relationships, enhance loyalty, and create sustainable competitive advantage in an increasingly digital-first landscape.
Recognised as a global leader in banking CRM and ranked as the #1 platform in the 2025 Forrester Wave
The discussions also highlighted that successful customer-centric transformation goes beyond implementing a CRM platform. By integrating customer intelligence with core banking systems and enterprise processes, banks can create contextual, personalised experiences throughout the customer journey while empowering teams with real-time insights and actionable recommendations.
Through the combination of N-able’s banking expertise, enterprise transformation capabilities, and implementation experience with BUSINESSNEXT’s banking-native CRM platform, the partnership enables financial institutions to accelerate digital transformation and deliver measurable business outcomes.
“Customer expectations continue to evolve, and banks can no longer rely on traditional engagement models. Every interaction is an opportunity to build trust, strengthen relationships, and deliver greater value. Our partnership with BUSINESSNEXT combines a purpose-built banking CRM platform with N-able’s expertise in integration, automation, and banking transformation, enabling financial institutions to create personalised customer experiences while driving long-term business growth,” said Shirantha Herath, Chief Executive Officer of N-able.
Amar Agrawal, VP Global Alliance of BUSINESSNEXT said, The success of a CRM transformation is not defined by technology deployment alone; it is defined by the business outcomes and customer impact it creates. Our partnership with N-able brings together BFSI-focused technology, domain expertise, and strong local execution. Most importantly, we are approaching every customer engagement with a shared commitment and joint accountability for successful transformation. Together, we aim to help Sri Lankan financial institutions build stronger customer relationships and accelerate sustainable growth.”
The executive briefing reinforced the shared commitment of N-able and BUSINESSNEXT to supporting the evolution of the banking industry through innovative technology, strategic collaboration, and a customer-first approach. The event concluded with an exclusive networking dinner, providing banking leaders with an opportunity to exchange insights, discuss industry challenges, and explore new possibilities for driving customer-centric innovation within financial services.
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