Minister of Aviation Vijitha Herath has directed the Airport and Aviation Chairman and relevant officials to establish a Special Unit representing officials of the Bandaranaike International Airport (BIA) and SriLankan Airlines at the BIA premises, to coordinate and communicate flight delays.
This Special Unit at the BIA is to address domestic and foreign complaints regarding SriLankan Airline flight delays.
Minister Vijitha Herath made an observation tour of the BIA on Sunday (10) morning to investigate complaints about SriLankan Airline flight delays.
The Special Unit, which will operate 24/7, will provide passengers with instant updates on any flight delays and will further provide maximum facilities to all passengers at the BIA during flight delays.
Minister Vijitha Herath further instructed all relevant officials to work towards minimising any flight delays. Minister Vijitha Herath also instructed the authorities to provide reasonable solutions to problems in all aspects within the BIA premises.
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