Asiamoney declares ComBank as ‘Best Bank for Digital Solutions in SL’
The Commercial Bank of Ceylon was recently adjudged the ‘Best Bank for Digital Solutions in Sri Lanka’ in 2023 by the prestigious UK-based Asiamoney Magazine, reaffirming the Bank’s position as a leader in digital innovation in the country.
The Bank won this award for enhancing its market leadership in digital banking solutions and ecosystem development, as evidenced by a significant growth in the number of customers utilising its digital banking features, successful rollouts of new digital services, impressive revenues generated from digital banking services, high client satisfaction demonstrated through testimonials, innovative mobile app features, and strategic alliances with digital native businesses, among others. Established in 1989, Asiamoney is a financial publication of the Euromoney Institutional Investor Group.
Commercial Bank Managing Director and CEO Sanath Manatunge said:
“Our Vision and Mission statements reflect our commitment to achieving excellence through technology and innovation, and our digital strategy focuses on inclusivity, offering mainstream financial products to all our customers. We will continue to introduce technology that matters in our customers’ lives to create a significant positive impact.”
During the year of assessment for this latest award, Commercial Bank updated ComBank Digital, its state-of-the-art online banking platform, to offer a wide range of services and features, including improved payment capabilities to government institutions, group payments for business users, and the extension of the ‘ComBank Digital App’ to Huawei’s App Gallery.
Commercial Bank’s Flash Digital Bank Account received significant updates too, including the launch of the feature on Apple Watch which became the country’s first wearable banking app, introducing video-based KYC activation, offering the ‘Loan against eFD’ service, and enabling investments through ‘Flash Fin FD.’
Additionally, the bank introduced groundbreaking services such as ‘ComBank WhatsApp Banking’ providing customers with banking services through the widely-used messaging platform, and became the first bank in Sri Lanka to launch ‘Bank with ComBank on Viber.’ The Bank’s ePassbook, the first digital passbook in Sri Lanka and South Asia, too was improved with tri-lingual accessibility.
The ePassbook is currently used by more than 1.5 million customers with an average of 20 logins per second and over 1,000 active users per minute.