CAA cracks down on electrical goods over warranties, labels and safety standards

The Consumer Affairs Authority (CAA) has conducted 204 raids under a special islandwide programme targeting electrical and electronic goods, with more than 1,150 items taken as case productions or into the custody of officers for further legal action.

The special programme was launched on Aug. 25 and continued until Aug. 29, before being conducted again on Sept. 8 and 9 based on findings and market information gathered during the initial phase.

The CAA has also conducted more than 1,000 raids islandwide during 2026 in relation to electrical and electronic goods, focusing on legal compliance, product safety and identifying supply sources.

The raids have focused on violations including failure to maintain proper bills, receipts and invoices, inability to establish the source of goods, absence of required labels and product information, failure to meet warranty requirements and the sale of electrical products that do not comply with mandatory standards.

Particular attention has been given to the requirement to provide a minimum six-month warranty for relevant electrical and electronic goods together with a proper written warranty certificate.

The raids have identified violations involving extension cords, multi-sockets, plug tops, switch sockets, electrical wires, LED bulbs, chargers, adapters, torches, electrical scales, kettles, irons, electrical tools and other electrical and electronic goods.

The CAA said investigations would, where necessary, trace the supply chain from the retailer to the supplier, distributor, importer or manufacturer using Direction No. 83 and other applicable legal provisions.

Following investigations, legal action will be taken against traders and, where evidence establishes their involvement, suppliers, distributors, importers or manufacturers responsible for violations, the CAA said.

The CAA advised traders to maintain proper bills and invoices, documents identifying suppliers and importers, and ensure that goods comply with applicable labelling and standards requirements and carry the required warranty and warranty certificate.

Consumers have also been advised to obtain a bill or receipt when purchasing electrical or electronic goods, check manufacturer or importer information, examine applicable standards and labels, and confirm that a minimum six-month warranty and proper warranty certificate are provided. (Newswire)

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