HNB honoured as Best Retail Bank in Sri Lanka again
HNB PLC was crowned as the Best Retail Bank in Sri Lanka for the 13th occasion at the Asian Banker Global Excellence in Retail Financial Services Awards 2023.
Hosted by the prestigious Asian Banker Magazine, the awards are considered among the most rigorous and transparent programmes for consumer financial services in the world.
“True to our founding principles, HNB has always believed in building partnerships based on integrity and service to drive progress. For over 135 years, we have upheld this legacy with a strong sense of pride and responsibility, continuously transforming our capabilities to meet the changing needs of our customers.
“Despite the unprecedented challenges facing our nation today, we remain steadfast in our pledge to serve as a true partner in progress, driving the growth and development of Sri Lanka’s inancial landscape for generations to come,” HNB Managing Director/CEO Jonathan Alles said. Retail banking is a flagship segment for HNB, which caters to the needs of over 2.5 million Sri Lankans island-wide. In addition to the bank’s extensive customer service network of 255 branches and 787 self-service machines.
Over the past year, the bank has delivered another strong and stable performance despite the significant challenges. The volume of digital banking transactions grew by 105%over the year, with an 80% increase in customers onboarded during the year.
Moreover, HNB’s leadership in tech-enabled banking has resulted in a series of breakthrough platforms like HNB SOLO-a frictionless, one-stop shop for digital payments linked to bank accounts and credit and debit cards that have rapidly gained popularity.
“This prestigious recognition is a testament to our ongoing commitment to excellence and our steadfast focus on delivering innovative banking solutions that meet the evolving needs of our customers. Throughout the past year, we have continued to invest in cutting-edge technologies and capabilities to provide customers with faster, more convenient, and more secure banking experiences,” HNB DGM – Retail and SME Banking, Sanjay Wijemanne said.
Furthermore, HNB was ranked among the Top 1,000 Banks in the world for the sixth consecutive year by the acclaimed UK based ‘The Banker Magazine’.