SLT-MOBITEL Enterprise poised to help customers achieve solid business outcomes
To face digital disruption, businesses need next-gen technologies enabling them to scale and grow their potential. SLT-MOBITEL Enterprise as a responsive, trusted and innovative partner and front runner with advanced technical strength, is poised to help customers achieve solid business outcomes and unlock key growth areas.
Sri Lanka Telecom General Manager Enterprise Products and Digital Solutions, S. Navaneethan in an interview, outlines the SLT-MOBITEL Enterprise Fixed and Mobile solutions catering to
diverse customer needs.
Q: Can you elaborate on SLT-MOBITEL Enterprise Fixed and Mobile solution offerings?
A: The SLT-MOBITEL Enterprise solutionaims to drive the Telco to Techco transformation with a primary focus on enterprise customers and government entities. Our solution portfolio expands From a simple voice telephone line to Enterprise Networking with Private IPVPN, High Speed Internet, Tier III certified Data Centre with Multi-cloud infrastructure, Managed Services, Security solutions, Digital Transformation Solutionsand beyond, in addition to offeringa basic shared web application to an advancedcloud native application platform such as Kubernetes. We are able toaccelerate an organisation’s digital transformation journey with these services.
As a result of the SLT-MOBITEL brand unification, we are also able to drive fixed mobile converged solutions.
Thus ensuring an enterprise customer has access to mobility solutions as they operate in multiple locations and on the move. We have a unique proposition to provide services to customers across the island with dedicated Enterprise level support mechanisms.
Customers have access to our 24x7x365 dedicated helpdesk and able to receive any assistance on our services.
Q: What are SLT-MOBITEL Enterprise unique selling points?
A: We have partnered with various global and localTechnology partners who are really geared to deliver the best breed of solutions and we are able to collaborate and provide an end-to-end solution to our customers’ business needs bundling with our ownservices. SLT-MOBITEL offers multiple industry vertical solutions. For example, a typical document management solution,HRM solutions,Enterprise resource planningsolutions,Fintech Solutions, Process Automation of Plantation sectors and Apparel sectors, a learning management solution. Thus, our strengths are in our proposition; unlike other tech technical companies whose solutions vary depending on the service provider, the connectivityor the infrastructure.
Our USP is the ability to bundle connectivity, cloud and other integrated solutions from multiple technologies together and provide a single solution to our customers along with our established support structure. This helps customer to focus on their core business and outsource the ICT solutions to SLT. We are a one-stop-shop, with SLT-MOBITEL Enterprisecustomers can receive everything,as we are positioning ourselves as a total ICT solution provider including Digital Solutions.
Q: As a digitally-ready organisation, how does SLT-MOBITEL Enterprise help companies adapt to an ever-changing world in their digital transformation journey?
A: Today, companies seek a partner who can drive, help accelerate and enable their entire digital transformation. SLT-MOBITEL Enterprise has the strength, with over a decade of expertise and capabilities to provide both fixed and mobile solutions. For example, we offer direct fibre uplink to cater high bandwidth with secure SDWAN to customers’ entire office data traffic, for Wi-Fi, CCTV and other applications while catering to security requirements or even their office environment automation process. We have expert skills within the organisation who are able identify a company’s particular business vertical and transform their business leveraging SLT services.
We are also able to offer a consultative sale for the customer, by understanding their pain points, their processes, what they want to do and provide the exact solution. Cloud hosting is one of the main enablers for digital transformation of enterprises.
Beginning from simple mail services to virtual private data centre services, we enable customers to host their cloud native application in secured Tier 3 DC environment with added security for data. Another aspect of securing their most valuable data is providing business continuous services in the way of backup, disaster recovery and cyber security services to protect them from intruders.
Q: Can you elaborate on SLT-MOBITEL Enterprise’s human capital, capacity and workforce delivering enterprise solutions and requirements?
A: We are fortunate that SLT-MOBITEL Enterprise has multiple experienced engineers who have been in the industry for a considerable time. And since we began the digital transformation nearly a decade ago, we are able to train and offer customers world-class products in most areas including Multi-Cloud, IoT based Solution and Process automation to digital services. Over the years we have been training people and built our own skill sets to develop our own digital transformation and have achieved credibility. Internally, our workforce is managing some of the most complicated systems in the country and with that experience we are well-versed in our ability to manage customers, their applications and the manner in which they are doing business.
We have different expert teams – the enterprise mobile solution teams, Enterprise ICT design team, an IT specialist team, Security Specialist team, a digital service. However, if we do not have the required technology skills, we will collaborate with external partners to obtain required skills. For example, we engage Global partners such as Cisco, Fortinet, VMware, Oracle, Microsoft, Google, Huawei, Uipath and together design and meet the customer’s end-to-end requirement. Further, with our well-equipped talent development centres we enable our support teams to be updated with latest technologies
Q: What are SLT-MOBITEL Enterprise strengths in fixed and mobile solutions for customers?
A: Looking at the bigger picture, Enterprise customers are heavily dependent on both fixed and mobile. Our combination of fixed and mobile offer a very unique proposition compared to other service providers.
We offer a greater reach in the Fixed Network and even with the mobile network, we have satisfactory coverage and Support infrastructure across the Island support
Moreover, our fixed network is the number one in the market. We have more than 60,000 kilometres of fibre laid across the country and regional offices islandwide to serve our diverse customers. With our stringent Service Level Agreements, we offer superior maintenance and support countrywide. Our customers too realise that we are providing them a unique value-added services and with our SLA we ensure their business continuity and network connectivity which is crucial to their success.
I would say that the combination of fixed and mobile provides a unique customer experience and customer service to our customers.
Q: How does SLT-MOBITEL Enterprise assure customers with regards to evolving security threats and IT vulnerabilities?
A: SLT-MOBITEL has strong multiple security layers to protect our network.
Through our Managed Security Operation Centre (MSOC) we monitor all infrastructures and application systems ensuring that if any vulnerability occurs, we are able to take immediate action. Additionally, because we are the biggest ISP provider having multiple overseas cables, there is a lot of dependency towards global businesses and connectivity and multiple applications in the cloud.
Thus, we take pride in our redundancy and reliability. We are also able to ensure connectivity. Today we have enhanced our security portfolio and able to provide early security services and cyber security to our customers as a Service.