ComBank Digital banking surpass 1.5 Mn. registered users
The Commercial Bank of Ceylon has achieved another milestone in its digital revolution, with ‘ComBank Digital’ – the Bank’s omni-channel digital banking platform – surpassing 1.5 million registered users.
Announcing the landmark, the Bank said the award-winning platform continues to lead digital transformation in Sri Lanka’s banking sector as the most widely used digital channel that serves retail, SME and corporate clients.
Driven by Commercial Bank’s ‘Digital by Default’ business model, ComBank Digital currently processes more than 5 million transactions a month, with a digital penetration of 45% and 48 million customer interactions, and was processing transactions averaging Rs 400 billion in value per month by the end of October this year.
Offered via a responsive web application and three native mobile applications (iOS, Android and Huawei), ComBank Digital encompasses functionalities ranging from banking needs, wealth investment, payments and lifestyle, with access across all devices such as desktop PCs, laptop computers, tabs and smartphones.
Commercial Bank’s Assistant General Manager – Digital Banking Pradeep Banduwansa said: “It is almost impossible to grasp the full-extent to which ComBank Digital has transformed the way Sri Lankans, not just here but around the world, are now managing their finances and banking needs without visiting a branch. The figures speak for themselves, but don’t quantify the value generated by the incredible saving in time, the convenience, and the positive impact on the planet.”
Commercial Bank customers enjoy the convenience of self-registration for ComBank Digital, gaining instant access to a banking platform that is secured with industry-level security standards to provide a convenient, swift, and safe digital 24×7 365-day banking experience in their preferred language, wherever they are in the world.
ComBank Digital is also the first in Sri Lanka to offer loyalty points for digital banking transactions. Encompassing all new registrants as well as existing users of ComBank Digital, the Max Rewardsenablesusers to accumulate points that can be redeemed for purchases or other benefits. ComBank Max Rewards offers a comprehensive points structure combining one-time payments and monthly rewards, and the process of redeeming points is similar to the redemption of points accrued on credit and debit cards issued by Commercial Bank.
Enhancing user convenience, ComBank Digital features a range of built-in options that allow users to customise their digital banking preferences on their own without the assistance of a bank agent.
They can increase the security level of ComBank Digital by enabling biometric login access, device registration for secure login and device management, selection of alerts with One Time Passwords (OTPs) and setting up of alert delivery methods via push notifications.
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