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BOC, Dialog and Wavenet partner in C-19 relief iInitiative for the public

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This project was initiated by the Ministry of Health (MOH), guided by Dr. Asela Gunawardena – Director General of Health Services, in collaboration with the Government Medical Officers’ Association (GMOA) under the directive of His Excellency the President and Hon Minister of Health.

In light of the significant number of COVID-19 positive patients being identified, the fully-fledged integrated home-based care solution will help reduce the burden on the hospital healthcare system and support COVID-19 patients presenting mild or no symptoms with a practical and hassle-free recovery process.

The objective of the 1390 home-based care solution is to provide maximum comfort to asymptomatic patients, enabling them to be isolated at home while also being remotely monitored by a qualified doctor.

The integrated call centre solution, manned by Bank of Ceylon, is a combination of the toll-free, trilingual 1390 hotline powered by Dialog, that provides connectivity between doctors and patients, along with a patient management system that caters to the requirements mandated by the Ministry of Health (MOH) & Government Medical Officers’ Association (GMOA).

The Patient Management System is developed and sponsored by Wavenet. The call centre facility, along with the agents specially trained by the MOH, is sponsored by the Bank of Ceylon for its duration, while Dialog will provide the telecom service free of charge. Coordination of the entire project, including training and deployment of doctors at district level, will be facilitated by the GMOA in collaboration with the Ministry of Health.

Regional MOH departments will initially assess COVID-19 PCR positive patients, to decide on the suitability of patients for either home care or treatment at a medical facility. On assessment, the information of the patient designated for home isolation will be shared with the BOC-managed call centre for coordination with the patient and relevant health services.

The system will help eliminate manual processes, while also providing a safe and efficient digital mechanism for all health officials to better serve patients. The initial pilot project commenced in early June in the Kalutara District and has, to date, registered over 800 patients in the system.

The 1390 trilingual service is free of charge for all Sri Lankans, and it can be accessed by dialling 1390 from any network.

Commenting on the initiative, Pavithra Wanniarachchi, Minister of Health said, “We are pleased to initiate the national 1390 COVID-19 Integrated Home-based Care Solution to further supplement the country’s efforts in eradicating COVID-19. We are immensely grateful to the Bank of Ceylon for facilitating the call centre, Dialog Axiata for providing the necessary connectivity infrastructure, Wavenet International for extending the patient management system and the GMOA for deploying doctors and coordinating this project.”

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