The Commercial Bank of Ceylon, one of the first banks in Sri Lanka to enable Social Network Banking services, has announced that it has enabled trilingual access to both its WhatsAppBanking and Bank with ComBank on Viber services, another first in Sri Lanka.
Consequently, users of these services can now perform functions such as account balance inquiry, account history view, cheque book request, interest rates inquiry, subscribe to ComBank Digital, and even open new Flash Digital Bank Accounts in the preferred language. Users will be prompted to select from Sinhala, Tamil and English for communication, each time they access either one of these services, the Bank said. Commercial Bank already has a trilingual official website and a one-stop trilingual Integrated Contact Centre with customer service representatives who handle calls, written communications, customer requests and customer feedback routed through social media, team leaders and trainers.Similarly, ‘Bank with ComBank on Viber’ delivers real-time customer service via an Artificial Intelligence (AI) Chatbot that can be located by those who already have the Viber app installed. To begin using ‘Bank with ComBank on Viber’ interested parties must install the Viber app on their smartphones from the ‘App Store’ or ‘Google Play’ and search for the ‘Bank with ComBank on Viber’ bot.
Sri Lanka’s first 100% carbon neutral bank, the first Sri Lankan bank to be listed among the Top 1000 Banks of the World and the only Sri Lankan bank to be so listed for 11 years consecutively, Commercial Bank operates a network of 268 branches and 938 automated machines in Sri Lanka.