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Sri Lankans can now obtain free medical advice on COVID-19 Via SLT-MOBITEL’s ‘Doc Call 247’

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18 th August 2021, Colombo: SLT-MOBITEL, the National ICT, Telecommunications and Mobile Services
Provider in support of the nation’s battle against the COVID-19 pandemic, has joined forces with the Sri
Lanka Medical Association (SLMA) to provide 24/7 free medical advice on COVID-19 through the Doc Call
247 service.

This crucial service is being carried out in partnership with the Health Ministry, SLMA, Suwaseriya and
SLT-MOBITEL has extended the facility to other telecommunication service providers namely Dialog,
Airtel and Hutch, enabling all Sri Lankans to avail this service.

As COVID-19 continues to challenge the country, healthcare resources have been laden with a heavy
inflow of COVID patients. In order to reduce the burden on the healthcare system, with Doc Call 247,
patients are treated with a triage process where people with initial symptoms are aided with home-
based care and those who are in need of critical medical services are provided with emergency medical
services and medical advice is offered for those who are confined to their homes and possibly fraught
with health concerns and anxieties.

Further, with uninterrupted Doc Call 247 service, patients can also connect with a SLMA certified doctor
to obtain answers to questions relating to the disease conditions and also clear doubts of the patients
and caretakers.

Citizens in need of assistance can simply call the following helplines – SLT-MOBITEL Mobile and other
Mobile network users can dial 247, SLT-MOBITEL home connections can dial 1247 to receive medical
advice free-of-charge.

SLT-MOBITEL recognises that these are unprecedented times and remains fully committed to serving the
country, working hard with partners such as the SLMA to leverage digital technologies and support the
efforts of the nation.

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